Jessica Paine
Customer Success, Service & Operations professional
- Role
- Customer Success Operations Coordinator at Xplor Technologies
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jessica Paine
As a customer experience and operations leader with a bachelor\'s degree in Merchandising, I have over 8 years of experience in driving results for high-growth organizations in various industries. I am passionate about optimizing processes, translating customer feedback into actionable product improvements, and consistently delivering exceptional service that delights customers.Most recently, I was the Customer Success Operations Manager at Torch Labs, where I was the second hire and created the client onboarding process from point of sale to coach/CSM hand-off. I also assisted in key product advancements, developed a seamless system for adding cohorts of up to 200 clients, and pioneered the initiative to implement a CRM solution to the customer success operations function. I was responsible for onboarding over individual clients and identifying KPIs to measure and improve the client experience. I am looking for my next role where I can leverage my skills and expertise to help organizations grow and retain their customer base. Let\'s connect!
Experience
Customer Success Operations Coordinator
Mar 2025 — Present · Denver, CO, US
Streamlined and scaled Customer Success team processes to drive efficiency and customer satisfaction• Developed a comprehensive Customer Success Team knowledge base for consistency and knowledge sharing• Implemented data-driven workflows and optimized tech stack for CS tools to enhance team performance
Education
Oregon State University
Bachelor of Science (BS), Consumer Merchandising/Retailing Management
2006 — 2010
Skills
- Powerpoint
- Advertising
- Marketing
- Customer Service
- Leadership
- Merchandising
- Social Networking
- Social Media Marketing
- Microsoft Office
- Sales
- Retail
- Social Media
- Trend Analysis
- Visual Merchandising
- Management
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