Jessica Ortiz

About Jessica Ortiz

I am an experienced logistics and supply chain professional with over 15 years of hands-on experience across international operations, customs compliance, warehouse management, and team leadership. My career began in customs brokerage and evolved into supervisory and account management roles within freight forwarding and NVOCC environments.Currently, I work as an Account Manager at Perimeter Global Logistics (PGL), where I manage end-to-end international and domestic operations, including air and ocean imports/exports, warehouse coordination, domestic transportation, and client account oversight. I partner closely with overseas agents, carriers, brokers, and warehouse teams to ensure operational accuracy, regulatory compliance, and on-time execution.Throughout my career, I have consistently focused on process standardization, operational quality, and team development. I have led and supervised operational teams, trained new hires on SOPs, supported system usage (CargoWise/WMS/TMS), and driven continuous improvement initiatives to enhance efficiency, reduce errors, and improve service consistency.With a Bachelor’s degree in Legal Studies, I bring a compliance-driven mindset to operations, allowing me to navigate complex customs regulations, documentation requirements, and internal controls with precision. I am particularly passionate about operations quality control, compliance, and corporate training, where I can help bridge execution with education by creating clear procedures, improving workflows, and supporting long-term employee development.My long-term career goal is to transition into an operations quality, compliance, or corporate training role, where I can contribute to building strong teams, scalable processes, and sustainable operational excellence that benefits both employees and the organization.

Experience

1. Account Manager

   PGL (Perimeter Global Logistics)

   Mar 2025 — Present · Carlstadt, NJ, US

   International Operations- Manage end-to-end international logistics, including air and ocean imports and exports, ensuring on-time delivery- Coordinate with overseas agents, carriers and customs brokers to secure bookings, routing, and accurate shipment documentation- Monitor all shipment milestones (ETD, ETA, discharge, delivery) and proactively resolve exceptions, holds, or port delays- Prepare and manage international rate quotesWarehousing & Domestic Operations- Oversee warehouse logistics activities for high-profile account, including receiving, put-away, labeling, and inbound receiving, outbound dispatch and inventory management- Coordinate domestic transportation across multiple modes mode from LTL, FTL, drayage, and last-mile deliveries. Ensuring on-time performance and service quality- Support warehouse teams in CargoWise (WMS systems) with inbound receipt and outbound dispatched- Serve as the primary point of contact for clients, providing timely updates and resolution of operational issues- Develop and drive continuous improvement initiatives to enhance efficiency, accuracy, and customer satisfaction- Train and mentor staff on the proper execution of Standard Operating Procedures (SOPs) to ensure service consistency and compliance- Manage internal resources to ensure timely and effective execution of customer requests and deliverables.

Education

• William Paterson University of New Jersey

  Bachelor's degree, Legal Studies

  2013

• Passaic County Community College

  Associate of Arts (A.A.), English

  2009 — 2011

Skills

• Time Management
• Customs Brokerage
• Public Speaking
• Import
• Microsoft Office
• Isf Filling
• Leadership
• Documentation
• Ocean Import
• Teamwork
• Invoicing
• Microsoft Excel
• Organization Skills
• Air Import
• Customs Regulations
• Customer Service