Jessica Myers

About Jessica Myers

Armed with a Bachelor of Business Management from West Chester University, my role at Walker\'s Tap & Table has honed my customer service excellence and people engagement skills. Delighting customers by accurately noting orders and adroitly managing concerns, I\'ve solidified a reputation for memorable service experiences.My academic journey, coupled with practical experience, has shaped my competencies in problem-solving and time management, vital in a fast-paced service environment. As a front of house manager, fostering team cooperation and ensuring safety during challenging times demonstrates my commitment to operational success and customer satisfaction.

Experience

1. Front of House Manager

   Walker\'s Tap & Table

   May 2023 — Present

   Lead daily operations, coordinating team efforts to ensure smooth workflow and exceptional customer service.• Enhanced team productivity by refining staff training programs and establishing clear performance goals.• Manage staffing logistics and operational efficiency using 7-Shifts, Kickfin, and Toast software, resulting in optimized scheduling and resource allocation.• Address complex customer and operational challenges with strategic problem-solving, ensuring a positive brand reputation.• Develop and enforced health, safety, and cleanliness protocols to align with regulatory standards to elevate customer experience.

Education

• West Chester University of Pennsylvania

  Bachelor of Business Administration - BBA, Business Administration and Management, General