Jessica Morales

About Jessica Morales

Supply Chain Logistics & Transportation/Customer Service Support/Learning and DevelopmentBusiness professional with experience in business administrative, supply chain logistics in sales support/Order-to-Cash (OTC) managing key accounts to ensure on-time delivery. Human Resources in learning and development professional adept at managing efficient training programs intended to attract and retain high performing employees and stakeholders. Professional with 15.5 years in a Global company utilizes resources and vendors while focusing on cost escalation. Experienced in global role (diversity culture, various organizational levels, cross functions, Order-to-Cash, Export/Import. Experienced in organizing complex, multi-facet requirements in a manner that produces and deliver results. Seeking opportunity to deepen my professional growth in Stakeholder management through on-going alignment and communication with extensive operational experience in business administration, sales support, quality logistical support, experience call center with deep skills in customer service. Experienced in HR business administration and coordination specializing in Finance, Senior Executive Forum, Process Leadership, LEAN methodologies, Languages, and Leadership Development programs, as well as 8 years experienced in supply chain coordination, project management, logistics/transportation. My motivation comes from understanding the link between top senior leaders and valued customers to build employee morale while respecting business budget limits. My greatest rewards have come from assisting team members to progress and seeing our programs and products cascaded not only in our business segment, but the entire Shell Corporation.

Experience

1. Agt Service Coordinator

   Siemens

   Apr 2017 — Present · Houston, TX, US

   Provide service and financial support to a dynamic field service teams in Houston and Canada. Liaise with Siemens North America and international customers. Support dispatch of Field Engineers to remote locations. • Support schedules to dispatch engineers to customer sites worldwide, manage end-to-end deliverables O-T-C• Generate quotes for regional and international AGT, SGT, MGT field service projects. • Develop and track project sites and ensure execution using Project Execution Platform (PEP). • Prepare and process invoices for external and internal customers; 95% quarterly timely invoices. • Ensure that the business is executed in accordance with the tax and THOP compliance. • Create PATAC activities and define visa delegation necessity for overseas/cross border travel• Proactively maintain project management sites, SharePoint and customer distribution list• Resolve administrative and financial issues with service lines; finance, HR, payroll and tax analyst• Project Coordinator: administrator project allocation hours, host conference calls; maintain debtor analysis; and distribute pre-mobilization documentation; Delivered 100% monthly project bookings.

Education

• University of Phoenix

  Bachelor of Science in Business Administration

  2005 — 2008

Skills

• Supply Chain Management
• Training Management
• Logistics Management
• Sap
• Business Process Improvement
• Organizational Structure
• Change Management
• Leadership
• Sap Products
• Human Resources
• Learning Management Systems
• Energy
• Strategy
• Succession Planning
• Project Planning
• Supply Chain
• Leadership Development
• Petroleum
• Management
• Crm Databases
• Logistics
• Training
• Business Strategy
• Business Administration
• Employee Relations
• Global Delivery
• Negotiation
• Project Management