Jessica Molina
Office Specialist @Group Insurance Commission
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WORK HISTORY
Office Specialist @Group Insurance Commission
Boston, MA, US
Process life insurance claims. Thoroughly review life insurance claims to ensure completeness of all required materials and information. Verified and Invoicing premium payments for insurance policies and health coverages, ensuring accuracy and timely completion. Conducted assessments to identify overpaid premium accounts, calculated refunds for excess payments, and adjusted billing to reconcile outstanding amounts. Examine death lists to verify the status of life insurance claims, ensuring all claims are thoroughly reviewed for completeness. Respond to verbal and written inquiries. Assist in enrolling survivors in health coverage. Handle incoming and outgoing calls.
EDUCATION
University of Massachusetts Lowell
Bachelor of Business Administration - BBA, Business Administration and Management, General
Bunker Hill Community College
Associate of Science, Criminal Justice
ABOUT JESSICA MOLINA
I am an experienced customer service professional with a diverse background spanning management, business operations, and healthcare administration. My career has included leading recruitment efforts, managing payroll and training, and operating a business—experiences that have strengthened my leadership skills and strategic thinking. In my most recent role in healthcare administration, I supported insured clients with benefits and assistance, conducted audits, and effectively managed customer service systems. I am currently expanding my knowledge by studying business functions, aiming to apply my broad skill set to drive organizational success.
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