Jessica Missud
Customer Success Specialist @Commify
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WORK HISTORY
Customer Success Specialist @Commify
Ferrara, IT
Build and maintain strong relationships with customers, acting as their main point of contact • Proactively engage with customers to understand their business needs and identify opportunities to upsell and cross-sell our products • Onboard new customers and guide them through the implementation process for a smooth transition • Monitor customer usage and identify any potential issues or areas for improvement • Collaborate with internal teams, including Sales, Product, and Support, to address customer needs and resolve any issues • Keep customers updated on new features, upgrades, and enhancements • Conduct customer satisfaction surveys and gather feedback to continuously improve our services
EDUCATION
Univerzita Komenského v Bratislave
Erasmus+
Università di Catania
Laurea triennale
Istituto di Istruzione Superiore “G. Mazzini”
Diploma di liceo linguistico
Università di Catania
Laurea Magistrale LM 39
ABOUT JESSICA MISSUD
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, responsible and hard-working person. I graduated in intercultural mediation and foreign languages with a really high interest in transversal knowledge related to business dynamics. I am a forward-thinking individual. I am able to learn quickly, manage stress and actively participate in group tasks. I have strong team-working skills, am able to work individually or as part of a group, and have excellent organisational skills that I have gained through my work and academic experience. I would like to collect new experience in a multicultural company that let me grow my professional and human skills.
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