Jessica Mendiaz
Customer Experience & Retention Manager at Stately
- Role
- Customer Experience and Retention Manager at Stately
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Jessica Mendiaz
Dynamic and driven graduate from the University of Alabama. I have an earned Bachelor of Arts Degree in Communication. Roll Tide! Utilizing my degree, along with my vast amount of Customer Service experience has allowed me to serve as an effective leader and problem solver. I am currently the Customer Experience & Retention Manager for Stately Men, with a goal to create the best customer experience for the members who love Stately as much as I do! I possess a vast array of experience in sports management, customer experience, social media marketing, and sales skills. You will find me hiring, training and onboarding all new hires, obsessing over retention strategies and creating a positive impact on people both in and outside of Stately Men!
Experience
Customer Experience and Retention Manager
Apr 2022 — Present
Manage the Retention team for Stately Men-Test and implement new Retention strategies for the business-Conduct performance reviews and manage feedback for the Retention team-Interview, hire and onboard all customer service new hires-Develop internal policies and procedures for the team-Take ownership of customers issues and follow problems through to resolution.
Education
University of Alabama
Bachelor's Degree, Communication, General, Senior
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