Jessica Mercado
Collections Specialist @JPMorganChase
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WORK HISTORY
Collections Specialist @JPMorganChase
I leverage extensive experience to lead and optimize our collection processes, ensuring financial stability and client satisfaction.Spearhead the management of a diverse and high-value portfolio of accounts, demonstrating strategic and effective collection methodologies.Mentor and guide junior collection professionals, sharing insights and best practices to enhance team performance.Develop and implement advanced collection strategies to address complex delinquency scenarios and minimize financial risks.Collaborate with cross-functional teams to streamline processes and improve overall efficiency in the collections workflow.Conduct in-depth analysis of customer accounts, identifying trends and proposing proactive solutions to prevent future delinquencies.Qualifications:Proven track record of success as an experienced Collection Specialist, surpassing performance targets consistently.In-depth knowledge of collection laws, compliance standards, and industry best practices.Strong leadership and mentorship capabilities, with the ability to inspire and guide a team toward shared objectives.Excellent analytical and problem-solving skills, coupled with effective communication and negotiation abilities.Proficiency in utilizing advanced collection software and Microsoft Office applications.
EDUCATION
Keiser University-Ft Lauderdale
Associate of Arts (A.A.), Accounting
University of Central Florida
Bachelor of Business Administration (B.B.A.), Management
ABOUT JESSICA MERCADO
With a 10-year unique combination of my education, experience and developed skill set in…
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