Jessica McDouall
Chief Customer Officer @Aline
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WORK HISTORY
Chief Customer Officer @Aline
EDUCATION
St. Olaf College
Bachelor of Arts - BA, Economics
ABOUT JESSICA MCDOUALL
I am a results-oriented Customer Success executive who enables private equity and venture capital-backed organizations to drive retention and expansion by leveraging people, processes, technology, and data. With expertise across industries such as EdTech, Supply Chain, and Martech, I specialize in SaaS, creating and delivering exceptional customer experiences that fuel growth.I have extensive experience leading globally distributed post-sales and operations teams, where I’ve successfully implemented strategic initiatives and playbooks that improve customer outcomes while demonstrating the value of products and services.By utilizing advanced customer success tools, I scale teams, capture valuable data insights, and develop tailored segmentation and engagement strategies to maximize impact and drive revenue growth.With a proven track record of managing teams of up to 75 employees, including six direct reports, I’ve reported directly into C-suite leaders (CEO, CRO, and COO) and engaged with boards of directors to discuss strategy and report on the impact of initiatives.Outside of work, I enjoy spending time with my family, volunteering at an animal rescue organization (The Bond Between), and exploring new places.Skills & Areas of Expertise:• Executive Leadership • Strategic Business Planning • Customer Experience • Scaling CS Teams• Excellent Communication • Problem-Solving • Data-driven • Critical Thinking • Microsoft Office • Planning & Prioritization • Collaborative • Org Design • Cross-Functional Alignment• Project/Program Management • Decision making & Influencing Skills • Meeting FacilitationPlease contact me to network or discuss opportunities.
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