Jessica Massart
Program Manager, Customer Success @Teachable
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WORK HISTORY
Program Manager, Customer Success @Teachable
Building, managing, measuring, and optimizing Success programs in partnership with cross-functional teams throughout the company. All with the focus of championing Teachable users-Conducted an in-depth analysis of Teachable\'s community, pinpointing specific opportunities and crafting a related strategy to lift activation and retention-Created and launched a program that led to a 154% increase in community engagement-Ran programs for high GMV users, resulting in 39% YoY increase in Black Friday sales from this cohort-Partnered with marketing and product to leverage insights from programs into actionable strategies in both feature development and acquisition efforts.
EDUCATION
General Assembly
Product Management
University of Washington
Bachelor of Arts (BA), Communications
ABOUT JESSICA MASSART
Deeply curious and data-driven strategist and programmer who finds joy in discovering the…
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