Jessica Coons

About Jessica Coons

I thrive on solving complex problems and making change happen. At 10KC x Abode, I identify opportunities for improvement and implement collaborative solutions that positively impact customers and the business. I find work to be most fulfilling when I leverage my strategic thinking and project management skills to address challenges that drive business impact and improve people\'s lives. My colleagues say I work well in ambiguity and that I’m on the leading edge of technology. I value innovation, open communication, and continuous learning. My success is built upon my drive to continuously improve. I work to develop core competencies including project management, program management, strategic thinking, assessment, data-driven decision making, leadership, and training.My CliftonStrengths Top 5 Themes are Activator, Individualization, Relator, Learner, AnalyticalSystems I\'ve used in my roles include: Applicant Tracking Systems (ATS) including PCRecruiter, Symplicity, and Handshake; Customer Relationship Management (CRM) tools including Avature; Job Distribution platforms including Veritone Hire; Microsoft Products including Outlook, Teams, OneDrive, OneNote, Sharepoint, Visio, Forms, Excel (including Power Query), Power BI, and Power Automate; LinkedIn Recruiter and Talent Insights; and DocuSign eSignature including WebForms.

Experience

1. Customer Success & Solutions Engineer

   Ten Thousand Coffees

   Jul 2025 — Present

   As a Customer Success & Solutions Engineer, I focus on delivering exceptional experiences for 10KC and Abode customers. My role involves managing customer relationships, driving product adoption, and building tailored solutions to empower our customers to manage their people programs at scale.

Education

• Emory University

  Bachelor of Arts - BA, English

  2010 — 2014

• Florida State University

  Master of Science - MS, Higher Education/Higher Education Administration

  2015 — 2017

Skills

• Research
• Microsoft Excel
• Powerpoint
• Communication Skills
• Organization
• Team Building
• Leadership
• Grant Writing
• Event Planning
• Social Media
• Peer Leadership
• Public Speaking
• Office Administration
• Editing
• Higher Education
• Microsoft Word
• Social Networking
• Facebook
• Community Outreach
• People Skills
• Program Management
• Student Affairs
• Microsoft Office