Jessica Lim
Director of Customer Experience @Southern California Edison (SCE)
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WORK HISTORY
Director of Customer Experience @Southern California Edison (SCE)
EDUCATION
University of California, Riverside
B.A
University of California, Irvine - The Paul Merage School of Business
Certificate, People Systems
University of La Verne
M.S, Leadership & Management
SKILLS
ABOUT JESSICA LIM
Jessica is a clean energy and customer-centric leader with experience in product development & product management, customer experience, marketing, communications, operations, and digital. Jessica currently leads Customer Experience, Insights, and Marketing at SCE. Jessica was previously at CPower Energy Management to drive growth and brand value. Prior to this, Jessica led Product Management teams at Southern California Edison, in which SCE has invested over $1.5 billion in market transformation for clean energy options for customers such as solar and storage. She has exceeded enrollment targets for energy conservation programs by over 175%, earned Chartwell Awards for marketing achievements, and high J.D. Power Customer Satisfaction rankings. Prior to SCE, Jessica led the E-Commerce division at Epson America, Inc. where she established and grew a new sales channel with year-over-year growth. Earlier in her career, Jessica launched brands and products at global advertising agencies such as Ogilvy & Mather. Jessica also serves as a SCE company media and industry spokesperson. Twitter @jessicalim360With over 15+ years of experience and a master’s degree in leadership and management, Jessica has successfully led high-performing and engaged teams. ExpertiseOrganizational LeadershipProduct Development Product ManagementProduct MarketingBrand Development & StewardshipB2C & B2B Campaign Strategy (including Multi-Cultural)Customer Acquisition & Retention Digital & Direct Response Marketing Marketing AnalyticsCustomer Segmentation & Customer InsightsCause Marketing E-CommerceStrategic Alliances & Partnerships Operations
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