Jessica Lee

Experience

1. Director, Lending Product Program Management

   Citi

   Jul 2013 — Present

   Wholesale Credit Risk Product Program Delivery• Implemented a Product Program Manager framework designed to streamline the delivery of a cross-functional Book of Work (BOW) to drive alignment between Product and Tech execution by incorporating key components such as roadmap execution, user testing, and strategic readiness launches• Created and continue to evolve a robust product governance framework consisting of three distinct tiers to ensure seamless alignment with stakeholders across the organization enabling clear lines of accountability, facilitate effective decision-making and enhancing the oversight of product initiatives• Spearhead the strategic approach to identify process, data, and systemic controls within the implemented target state solutions• Instituted and drive a comprehensive communication strategy to ensure consistent and streamlined messaging regarding transformation programs, both internally and externally (regulating bodies and external audit partners), while also maintaining stakeholder engagement throughout the transformation process• Cultivate executive content in the creation various management content including dynamic dashboards, impactful presentations, and investor updates to provide clear insights into project progress and strategic initiatives• Guide teams through complex audit and quality control discussions that span all Lines of Defense, including Operational Risk Management (ORM) and Risk & Compliance (R&C) partners• Direct the budget process from initial planning through to coordination with technology providers, ensuring effective prioritization of the Book of Work (BOW)

Education

• University of California, Riverside

  Bachelor's degree