Jessica Taylor
Lead UX Researcher - UX & IA @ IBM
- Role
- Lead Ux Researcher at IBM
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jessica Taylor
Hello, my name is Jessica! I am a senior UX research professional who loves problem-solving. Many consider me to be an ambitious and insightful leader with a passion for user-centric design.I am a creative and strategic individual with skills in primary and secondary research. This includes advanced experience with qualitative and quantitative methods) generative and evaluative), mixed-methods research, data analysis, heuristic audits, and archetype/persona development.Tools that I am skilled in include but are not limited to: UserTesting, UserZoom, Respondent.io, Dovetail, Otter.ai, and Google Analytics. I also have intermediate-level experience with SQL.Roles that I actively collaborate with include but are not limited to: VPs, Directors, UX/UI Designers, AI/ML Leads, Information Architects, Content Strategists, Product Owners, Web Developers, Analysts, and Website Strategists.Thanks for visiting my profile!
Experience
Lead Ux Researcher
Mar 2024 — Present · US
Strategic Roadmapping: Defines and manages the strategic roadmap for IBM.com UX Research initiatives, aligning projects with organizational objectives• Advanced UX Research Study Ownership: Leads high-impact quantitative and qualitative research. Most notably: Top Tasks analysis, usability testing, prototype testing, contextual inquiry, 1:1 interviewing, and mixed-methods approaches• Skill Building and Mentorship: Guides team-wide research, including project assignment, stakeholder alignment, researcher upskilling, and deliverable tracking• Relationship Building: Regularly collaborates with partners in UX Design and Product to ensure goal alignment and project support• Executive Reporting: Evangelizes research impact and reports on team progress to top leadership, including the Director of UX Design and the VP of IBM.com• UX Research Operations: Manages the UX research tech stack, including the research repository
Education
Temple University
Bachelor of Business Administration, Marketing and Entrepreneurship, minor in Business Analytics
2017 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.