Jessica Kopp
Customer-focused Store Manager with luxury market expertise
- Role
- Store Manager at ALICE + OLIVIA
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jessica Kopp
With over 16 years of experience in luxury retail, I am currently a Store Manager at alice + olivia, where I focus on creating a customer-first environment. My expertise lies in blending a deep understanding of the luxury market with innovative clienteling and needs-based selling practices. I have successfully organized VIP client events and exclusive experiences to foster brand loyalty and increase referral business. I am passionate about delivering exceptional customer experiences and cultivating authentic connections. By leveraging extensive product knowledge and strategic sales techniques, I empower my team to enhance customer satisfaction and drive sales. My commitment to excellence and fostering team success has consistently contributed to positive outcomes in luxury retail environments.
Experience
Store Manager
May 2024 — Present · Houston, TX, US
Consistently demonstrate a customer first mind-set, role modelling the correct behaviours and always looking for opportunities to improve.Created positive sales culture, focusing on needs-based selling and celebration of success, allowing sales to occur without disregarding customer experience.Organized and hosted exclusive VIP client events, Affluent Nonprofit events, and Private Sip n Shops, which augmented brand loyalty and led to rise in referral business. Harnessed extensive product knowledge to upsell accessories and care products, boosting average transaction value.Strong understanding and knowledge of the luxury market and current trends.Excellent communication and interpersonal skills to effectively interact with an affluent clientele.Enhanced customer satisfaction through personalized service and attention to detail.Conducted comprehensive market research to identify emerging luxury trends, enhancing the competitive positioning of the store.Implement a comprehensive staff standards focused on luxury product knowledge and customer engagement, improving team performance and customer satisfaction.
Education
Kaplan University
Bachelor of Science, Dental Hygiene/Hygienist
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