Jessica Knapp

Market Research | Consumer Insights | Strategic Planning

Role
Customer Insights Lead at Salesforce
Location
Providence, RI, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jessica Knapp

Skillful, creative, and action-oriented team player who is passionate about bringing the voice of the customer to product development and marketing strategies. I thrive in environments where I can get to the core questions that a team needs answered and design research projects to support transformational initiatives. I bring 6 years of experience in market analysis and consumer insights, including research design, qualitative and quantitative methodologies, forecasting, vendor management, and business intelligence. My background also include 7+ years in the non-profit sector, where I led fundraising, marketing, and relationship management for forward-thinking, community-based organizations working to improve health care and food systems.

Experience

  1. Customer Insights Lead

    Salesforce

    Jun 2022 — Present

Education

  • University of Michigan - Stephen M. Ross School of Business

    Master of Business Administration (MBA)

    2013 — 2015

  • Bryn Mawr College

    A.B., Sociology

Skills

  • Public Relations
  • Media Relations
  • Business Strategy
  • Research Design
  • Facebook
  • Community Organizing
  • Program Development
  • Nonprofit Organizations
  • Social Networking
  • Social Media
  • Grants
  • Market Research
  • Public Speaking
  • Editing
  • Marketing
  • Volunteer Management
  • Grant Writing
  • Leadership
  • Research
  • Teaching
  • Event Planning
  • Event Management
  • Press Releases
  • Fundraising
  • Community Outreach
  • Community Development
  • Nonprofits
  • Quantitative Research
  • Board Development
  • Qualitative Research
  • Philanthropy
  • Non-Profits
  • Digital Marketing
  • Higher Education
  • Blogging
  • Data Analysis

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Jessica Knapp — Customer Insights Lead at Salesforce in Providence, RI, US | Unifers