Jessica Kit Lam Kwan
Project Manager @TPG Telecom
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WORK HISTORY
Project Manager @TPG Telecom
AU
EDUCATION
UNSW
Bachelor's degree
Macquarie University
Strategic customer experience
UNSW
Master of commerce
La Trobe University
MBA - Change and renewal
SKILLS
ABOUT JESSICA KIT LAM KWAN
Performance-Oriented Leader | Operational Excellence | Strategic Program Delivery| Financial ManagementWith over 14 years of experience in operational leadership, financial management, and program delivery, I specialise in driving impactful change through strategic planning, governance frameworks, and cross-functional collaboration. My expertise lies in transforming complex challenges into actionable solutions that enhance efficiency, compliance, and customer satisfaction. Key Highlights- Proven ability to lead large teams, fostering a culture of growth, inclusivity, and high performance- Delivered multimillion-dollar customer programs with a focus on governance, risk mitigation, and operational improvement- Delivered a critical cybersecurity compliance project within tight timeline, managing resource challenges and fostering team development- Achieved a 95% forecasting accuracy for Annual Operating Plans, ensuring financial targets were met and within budget- Successfully negotiated vendor contracts and established stakeholder engagement strategies, ensuring alignment across projects- Championed automation initiatives, achieving measurable cost and time efficiencies. Passion: I am deeply passionate about driving innovation, empowering teams, and creating positive outcomes that benefit communities. My leadership philosophy emphasises collaboration, empowerment, innovation, and aligning team efforts with organisational goals to achieve strategic and financial objectives.
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