Jessica King
Customer Success & Implementation Manager
- Role
- Customer Success Renewal Manager at Industrial Scientific
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jessica King
Customer success professional with 15+ years of experience managing enterprise accounts, driving adoption, leading onboarding, and aligning solutions to client goals. Skilled in retention, expansion, customer advocacy, and cross functional collaboration to deliver measurable results and long term growth.
Experience
Customer Success Renewal Manager
Jun 2025 — Present · Pittsburgh, PA, US
Owns a $2.4M renewal portfolio across 391 sites within 84 accounts, accountable for retention and revenue protection.• Manages renewal pipeline, mitigates churn risk, and maintains accurate forecasting to secure renewals.• Leads strategic post sale engagement to drive adoption, expansion, and long term growth.• Delivers focused business reviews to reinforce value and strengthen customer health.• Partners cross functionally to resolve escalations and retain customer satisfaction.• Expands ARR through targeted upsell and cross sell initiatives.
Education
Indiana University of Pennsylvania
Bachelor of Science - BS
Indiana University of Pennsylvania
Master of Arts - MA
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