Jessica Kaplan
Product and Experience Innovator I Customer Advocate I Growth Driver
- Role
- Head of Small Business Segments and Products, Us Bank at Citi
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Jessica Kaplan
Innovative product and marketing leader with over 15 years experience driving growth in the financial services, B2B, travel and luxury lifestyle categories. Proven track record managing multi-billion-dollar P & Ls and leading large cross-functional teams to develop customer-centric products and engagement strategies that deliver record customer satisfaction and revenue growth. Known as a customer advocate and authentic people leader who attracts and builds strong teams to accomplish exceptional results. Skills: • Product Strategy and Management • Agile and Waterfall Product Development • P&L Ownership • Partnership Management and Negotiation • Customer and Market Research • Lifecycle Marketing Strategy and Execution • Customer Experience Design • Customer Relationship Management • Lean Startup Methodology • People Leadership
Experience
Head of Small Business Segments and Products, Us Bank
Apr 2021 — Present
Education
University of Michigan - Stephen M. Ross School of Business
MBA
Cornell University
BS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.