Jessica Jones
Account Manager @NetJets
Signup · Get unlimited contacts
WORK HISTORY
Account Manager @NetJets
Columbus, OH, US
EXEMPLARY CUSTOMER SERVICE - Ability to communicate with clients through multiplechannels (phone, email) with a high degree of professionalism. Strong sense of urgencyand responsiveness while displaying the skills of a communication professional. Utilizesattentive and active listening to establish and maintain effective, long-term relationships (externally & internally). Identify opportunities to create exceptional experiences forclients during their travel plans.KNOWLEDGE: Acts as a trusted advisor by consulting with clients on business and leisuretravel issues including but not limited to seasonal, state-to-state, and internationallandscape travel restrictions. Becomes an expert on current and future NetJets productsand promotions, aircraft fleet, and network of ground travel solutions (i.e. transportation,catering).OPERATIONAL EXCELLENCE - Efficient time management skills with the ability toproductively balance phone availability, email correspondences, and reservation creationsto ensure booking accuracy. Proactively identifies issues that may impact a trip bookingand facilitates problem solving through cross departmental collaboration. Strongattention to detail and data entry accuracy. Stays up to date on all currentworkflows/processes.TRIP MANAGEMENT - As an Owner Services team, work together to monitor and updatereservations from time of booking through the actual flight. Communicate with clientsand passengers for all aspects of each trip, including changes to the reservation, weatherupdates, and possible travel restrictions/requirements.
EDUCATION
Elon University
Bachelor of Arts (B.A.), Sport and Event Management
The Ohio State University
Master’s Degree, Sport Management
SKILLS
ABOUT JESSICA JONES
As an Accounts Manager at NetJets, I have pivoted to a new industry, but I will continue to implement those critical transferable skills and abilities. I have close to a decade of experience in executing successful events ranging from athletic events and camps to, recently, community service events. I am passionate about creating memorable and engaging experiences for all stakeholders, from athletes and coaches to spectators and various stakeholders.I manage the day-to-day financial operations, staff supervision, and logistics coordination for assigned events, including various events around the Columbus community. I collaborate with numerous community partners to ensure the smooth and efficient running of events. Additionally, I have strong public speaking skills and a master\'s degree in sport management, which enable me to communicate effectively and professionally with diverse groups and audiences.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.