Jessica Joiner
Program Analyst @Fema
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WORK HISTORY
Program Analyst @Fema
Anniston, AL, US
Serves as an expert advisor collecting, organizing, and analyzing data on FEMA Qualification System (FQS) training; identifying problems; and providing recommendations to leadership• Executes the coordination FIWA-Anniston and special event training schedule to include initiating stakeholder communications, analyzing and distributing pertinent data, and identifying successes and challenges to build upon throughout the year• Designs, edits, and maintains website and SharePoint content; collaborating with other sections to produce content• Maintains the Curriculum Delivery Module (CDM) database system of record in Deployment Tracking System (DTS), provides enhancement ideas to promote efficiencies and reports bugs when found• Leads efforts to plan and evaluate FQS training initiatives• Provides guidance to FEMA staff on complex, unusual, or unprecedented FQS/PTB related issues• Serve as the FIWA subject matter expert in various collaboration efforts with the Training Development Section (TDS), to include reviewing all POIs and adjudicating with TDS and cadres prior to course activation in DTS/CDM or scheduling on the planning calendar• Facilitates team meetings and collaborative problem-solving work sessions within team/section, cadres, and stakeholders• Writes and/or edits technical materials, policies, and guidance documents for leadership and interagency executive review• Implements strategies that promote the successful completion of FQS training for the FEMA workforce• Reviews and evaluates internal FIWA practices, procedures, and protocols relating to quality of the FQS training program
EDUCATION
Jacksonville State University
Bachelor of Science (BS), Emergency Management/ Homeland Security
The George Washington University - College of Professional Studies
Master of Professional Studies (MPS), Strategic Public Relations
SKILLS
ABOUT JESSICA JOINER
Highly proficient in Microsoft Office and Adobe programs (to include Word, Excel, PowerPoint, SharePoint, Outlook, Acrobat and Connect)• Expert experience working with various LMS (Leaning Management Systems)• Excellent written and oral communication skills• Excellent planning development and organizational skills• Strong analytical skills• Strong leadership skills• Continuous quality improvement• Deep commitment to customer service• Understands quality management systems and continuous improvement• Encourages teamwork and positively supports team in all aspects
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