Jessica Johnson

About Jessica Johnson

I am an experienced Business Analyst with a strong track record of evaluating project potential and company processes to assess viability, while identifying and addressing operational inefficiencies. I lead efforts to effectively communicate and collaborate with clients to understand their informational and functional needs, ensuring the creation of essential artifacts such as Use Cases, Process Flow Diagrams, and GUI Interface Designs. With expertise in gathering requirements and facilitating stakeholder engagement in software development projects, I bring in-depth knowledge of SDLC methodologies, frameworks, and processes. I am highly skilled in managing the complete lifecycle of requirements from initiation to delivery.

Experience

1. Business Analyst

   PwC

   Aug 2022 — Present

   Facilitate all Scrum ceremonies, including Sprint Planning, Daily Stand-Ups, Sprint Demos, and Sprint Retrospectives, ensuring team alignment for continuous delivery.• Lead iteration planning sessions with End-Users, Subject Matter Experts, and Developers to gather business requirements and user stories, contributing to the creation of the Sprint Backlog.• Oversee day-to-day product development activities, including requirements gathering, design, development, deployment, and stakeholder engagement for the Cherwell ITSM ticketing system.• Manage product roadmaps, vision, and timelines throughout the product lifecycle, encompassing business and product requirements, process workflows, functional specifications, use cases, and test cases.• Collaborate cross-functionally with internal and external stakeholders to understand business challenges and translate them into prioritized user stories.• Partner with Product Owners and End-Users to perform root-cause analysis on metrics affecting system performance and operational efficiency.• Prioritize the development backlog, plan releases, define requirements/user stories, and establish acceptance criteria.• Monitor project progress through the SDLC process, applying Agile/SCRUM methodologies.• Lead requirements elicitation through interviews, document analysis, Joint Application Development (JAD) sessions, business process descriptions, and workflow analysis.• Work closely with developers and subject matter experts to establish the technical vision, analyzing trade-offs between usability and performance needs.• Manage JAD sessions for gathering new requirements with Subject Matter Experts and users.• Create Business Requirement Documents, User Requirements, Functional and Non-Functional Requirement Specifications, process flow diagrams, and use cases.