Jessica Jester
Learning and Development Specialist @Wix
Signup · Get unlimited contacts
WORK HISTORY
Learning and Development Specialist @Wix
US
Strategic professional driving global BPO operational excellence and program implementation for Wix. Led new site launches, optimized existing BPO performance across multiple countries, and implemented impactful process improvements, including L&D programs, ensuring alignment with Wix\'s worldwide strategic goals.Key Responsibilities & AchievementsGlobal BPO Operations & Management:Led successful global BPO site launches, coordinating cross-functional teams for seamless transitions with minimal adaptations.Oversee performance of multiple existing BPO sites globally, optimizing efficiency and ensuring Wix standards.Managed Onboarding/Nesting program compliance; developed KPIs for performance reporting and data-driven decisions.Program Management & Process Automation:Implemented Wix programs across BPO sites, ensuring consistency and managing diverse global initiatives. Transitioned outdated workflows to automated systems (monday.com, Google platform), significantly improving efficiency.Global Learning & Development:Designed and delivered \"train-the-trainer\" programs for BPO sites in multiple countries, creating culturally sensitive materials and evaluating effectiveness.Curated comprehensive documentation and SOPs, ensuring accessible knowledge bases for global teams.Stakeholder & Global Alignment:Cultivated strong relationships with stakeholders across all BPO sites, acting as a key bridge for communication and conflict resolution.Ensured global alignment with Wix\'s strategic goals, facilitating cross-site collaboration and leading change management.Applied globalization expertise to troubleshoot issues and adapt processes to diverse international environments.Project Leadership:Managed complex end-to-end projects from inception to completion, consistently delivering on time and within budget.Conducted risk assessment, mitigation, and effective resource allocation.
EDUCATION
Mount Mercy University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Kirkwood Community College
Associate of Science (A.S.), Business Administration and Management, General
Mount Mercy University
Bachelor’s Degree, Business Administration and Management, General
SKILLS
ABOUT JESSICA JESTER
I am goal oriented, a multi-tasker, and love new challenges.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.