Jessica Jester

About Jessica Jester

I am goal oriented, a multi-tasker, and love new challenges.

Experience

1. Learning and Development Specialist

   Wix

   Oct 2021 — Present · US

   Strategic professional driving global BPO operational excellence and program implementation for Wix. Led new site launches, optimized existing BPO performance across multiple countries, and implemented impactful process improvements, including L&D programs, ensuring alignment with Wix\'s worldwide strategic goals.Key Responsibilities & AchievementsGlobal BPO Operations & Management:Led successful global BPO site launches, coordinating cross-functional teams for seamless transitions with minimal adaptations.Oversee performance of multiple existing BPO sites globally, optimizing efficiency and ensuring Wix standards.Managed Onboarding/Nesting program compliance; developed KPIs for performance reporting and data-driven decisions.Program Management & Process Automation:Implemented Wix programs across BPO sites, ensuring consistency and managing diverse global initiatives. Transitioned outdated workflows to automated systems (monday.com, Google platform), significantly improving efficiency.Global Learning & Development:Designed and delivered \"train-the-trainer\" programs for BPO sites in multiple countries, creating culturally sensitive materials and evaluating effectiveness.Curated comprehensive documentation and SOPs, ensuring accessible knowledge bases for global teams.Stakeholder & Global Alignment:Cultivated strong relationships with stakeholders across all BPO sites, acting as a key bridge for communication and conflict resolution.Ensured global alignment with Wix\'s strategic goals, facilitating cross-site collaboration and leading change management.Applied globalization expertise to troubleshoot issues and adapt processes to diverse international environments.Project Leadership:Managed complex end-to-end projects from inception to completion, consistently delivering on time and within budget.Conducted risk assessment, mitigation, and effective resource allocation.

Education

• Mount Mercy University

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

  2018 — 2021

• Kirkwood Community College

  Associate of Science (A.S.), Business Administration and Management, General

  2009 — 2013

• Mount Mercy University

  Bachelor’s Degree, Business Administration and Management, General

  2013 — 2015

Skills

• Customer Service
• Process Scheduler
• Team Building
• Microsoft Office
• Construction
• Project Planning
• Project Management
• Management
• Contract Negotiation
• Sales
• Budgets
• Strategic Planning
• Account Management
• Leadership
• Negotiation
• Operations Management
• Sales Management
• Microsoft Word
• Doors
• Building Materials
• Email
• Email Marketing
• Email Management
• Domain Management
• Domain Registration
• Ssl Certificates
• Customer Relationship Management (Crm)
• Business Development
• Business Strategy
• Business Process Improvement
• Small Business
• Business Relationship Management
• Time Management
• Web Hosting
• Local Marketing
• Local Search Optimization
• Technical Support
• Customer Support
• Sales Operations
• Sales Process