Jessica Jackson
Patient Outreach Specialist @Pleio
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WORK HISTORY
Patient Outreach Specialist @Pleio
Conduct outbound, scripted phone calls to patients with chronic conditions, providing emotional support and medication reminders to enhance adherence, averaging 30+ dials per hour. Deliver conversational, empathetic engagement to build patient confidence, maintaining a QA score above 85% as per Pleio’s performance metrics. Document patient interactions accurately in Pleio’s cloud-based systems, ensuring HIPAA-compliant data integrity and supporting pharmacy partners. Collaborate with GoodStartU community and support staff to refine communication skills and resolve patient escalations promptly.
EDUCATION
Southern New Hampshire University
Human Resources Management/Personnel Administration, General
ABOUT JESSICA JACKSON
Results-driven professional with over 30 years of experience in high-volume customer engagement, recruiting coordination, and operational management across healthcare, technology, and hospitality sectors. Excel in managing outbound calls, delivering scripted medication support with 98% adherence and achieving 95% positive feedback. Skilled in CRM and ATS systems, coordinating candidate pipelines, resolving customer inquiries, and leading teams in fast-paced restaurant environments. Adept at data entry, team collaboration, and driving operational excellence, eager to contribute communication, multitasking, and customer-focused expertise.
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