Jessica Ikard

Senior Manager, Customer Success at SolarWinds

Role
Senior Manager, Customer Success at SolarWinds
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jessica Ikard

When I was a child, my parents used to apologize for me striking up a conversation in the grocery store line. They always said \"she never met a stranger.\" My effervescent personality serves me well in my day-to-day activities assisting customers in their technical challenges as a customer \"quarterback\" to win. At the end of the day, I find satisfaction in being a trusted advisor and am charged by new challenges.

Experience

  1. Senior Manager, Customer Success

    SolarWinds

    Apr 2025 — Present

Education

  • The University of Texas at San Antonio

    Master of Business Administration (MBA), Marketing/Marketing Management, General

    2010 — 2013

  • Texas Tech University

    Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication

    2006 — 2009

Skills

  • News Writing
  • Social Media Marketing
  • Microsoft Excel
  • Marketing
  • Wordpress
  • Management
  • Account Management
  • Marketing Communications
  • Facebook
  • Strategic Communications
  • Rackspace Cloud
  • Real Estate Marketing
  • Social Networking
  • Salesforce.com
  • Data Analysis
  • Public Relations
  • Microsoft Powerpoint
  • Microsoft Office
  • Public Speaking
  • Social Media
  • Adobe Creative Suite
  • Spss
  • Customer Service

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Jessica Ikard — Senior Manager, Customer Success at SolarWinds in Austin, TX, US | Unifers