Jessica Hugh

Project Manager and Instructional Design @Health & Rehab Solutions

Kalispell, MT, US

Works with other Executive Team peers in a healthcare setting to create and build strategic plans for company growth and elevate and create a more efficient Process Management and Business Process flow. Created a complete process flow for building out the Learning Management System to assist Physical Therapists across the United States Instructional Design: developed entire curriculums for all positions for both headquarters as well as Joint Ventured Affiliates to include all training materials such as teaching manuals and clinical guides Organized and coordinated C-Suite and Executive team-wide project alignment meetings which resulted in efficient project re-prioritization and level-loading among team, leading to better morale and efficacy team-wide as well as resolving customer service (business partner) issues Engaged in ongoing process improvement, including reviewing, revising, implementation, and training of program development Assessed and developed new onboarding policies and procedures along with all training and onboarding materials to assist current and future clinical partners Planned and led a team-wide project alignment meeting resulting in re-prioritization and level-loading among the team, ensuring our time was spent efficiently and focused on the highest-value projects Implemented policies for project completion and employee responsibility as well as follow up with necessary training on complete staff understanding of all policies

Community College of the Air Force

Associate’s Degree, Criminal Justice

University of Phoenix

Bachelor’s Degree, Business Administration and Management, General

University of Phoenix

Master of Business Administration (M.B.A.), Business Administration and Management, General