Jessica White Herzog

About Jessica White Herzog

Accomplished insurance executive with a demonstrated aptitude for problem-solving and effective team leadership. Possessing an in-depth understanding of the insurance industry, implements strategic solutions to drive operational efficiency, elevate customer satisfaction, and surpass organizational objectives. Fosters collaborative team environments, motivating cross-functional teams, and steering organizations towards business goals. Brings a keen analytical mindset and an unwavering commitment to excellence. Excels in optimizing processes, mitigating risks, and delivering exceptional results in the ever-evolving landscape of the insurance sector.Recent Key Highlights- Consolidated knowledge resources across 9 business units into one knowledge platform supporting 17% agent contact deflection- Led SAFe transformation for 3 ARTs including IT and business teams- Launched Lean Portfolio Management (LPM) for Service Operations incorporating IT and Business initiatives exceeding in cost- Supported Service Operations executive leadership team in development of strategic themes and KPIs

Experience

1. SVP Service Strategy

   DUAL North America

   Nov 2024 — Present

   Lead the strategic direction of IT services, implementing scalable frameworks including SAFe 6.0 to bring consistency and efficiency to multiple IT teams. Oversee IT portfolio management process coordinating cross-functional initiatives, managing critical projects, and ensuring alignment between IT and broader business objectives.Drive process reengineering efforts that will lead to the enablement of streamlined and scalable processes across all business units.

Education

• California State University-Channel Islands

  Bachelor of Arts (B.A.)