Jessica Hartman

About Jessica Hartman

I am an insurance nerd with over 23 years of underwriting, sales, and training experience. As a consultant to my customers, colleagues, and in my community, I pride myself on listening to understand their core values and perspectives in order to form customized solutions. By applying my unique ability to simplify complex ideas into clearly articulated learning solutions, along with facilitating interactive and engaging training experiences, I am able to fulfill my passion to help others succeed. I love to incorporate laughter into my work, both in person and virtually, creating safe space for open and honest dialogue and learning. In turn, this creates impactful training experiences that result in improved performance and business outcomes. My continued growth and success stems from being a trustworthy and reliable partner and teammate. All this in a pocket-sized package packed full of persistent positivity.

Experience

1. Program Manager

   Liberty Mutual Insurance

   Nov 2024 — Present · Boston, MA, US

   Lead Strategic & Interpersonal Skills for the Underwriting Learning Center supporting GRS underwriters: design, deliver and manage three flagship offerings (Trusted Relationships; Consultative Selling Skills: Trusted Advisor; Consultative Selling Skills: Maximizing Sales Results) including facilitation, annual updates, M&E, communications, scheduling, vendor management and facilitator train-the-trainer.• Drive measurable learner outcomes: In 2025, delivered program-level results of 100% facilitator satisfaction and 100% “course will help me be more effective in my job” (vs. 90% targets), 96% likelihood to recommend (vs. 80% target) and a Combined NPS of 76 for all 3 programs.• Deliver business impact through performance consulting and rapid response solutions.• Own project management for the Interpersonal Skills portfolio: create project charters and detailed plans, manage timelines, budgets and stakeholder communications, and use internal tools for tasking, capacity forecasting and reporting to improve visibility, accountability and on time delivery.

Education

• The George Washington University

  BA, Communication

  1998 — 2002

• Babson College - Franklin W. Olin Graduate School of Business

  Master of Business Administration (MBA)

  2004 — 2007