Jessica Hanks

About Jessica Hanks

Experienced product management leader with a demonstrated history of launch success in…

Experience

1. Senior Manager of Product

   Cox Communications

   Jun 2018 — Present

   Focused on building the overall strategy and executing the roadmap of key self-install features to drive adoption while improving the overall customer experience driving both business and customer value; develop and monitor key performance metrics; lead the self-install process management team to drive end to end process efficienciesGuided the development of the process management function resulting in a more accuracy and governance of the end to end self-install processEffectively coached the new process manager to improve overall performance in building effective strategies, roadmaps and execution plansLed cross-functional teams to execute key tool and policy enhancements in response to Covid to ensure self-install availability to nearly all Cox customers; successfully aligned executive leadership to maintain tool and policy changes with a focus on improving the customer experience resulting in $22M of incremental annual valueLed, designed and executed key product releases, pilots and concepts to improve the self install customer experience requiring the successful leadership of cross-functional teams as well as aligning with Senior Executives resulting in more than $12M of incremental annual valueCreated strategies to promote self-service as a primary objective of the product organization and self-install as a signature brand moment; aligned with multiple cross-functional teams as well as executive leadership to agree upon objectives and deliver on roadmaps and targets

Education

• Washington and Lee University

  BA, Double; Economics and Spanish

  1997 — 2001

• Terry College of Business, University of Georgia

  MBA, International Business

  2005 — 2007

Skills

• People Leadership
• Management
• Strategy
• Business Planning
• Leadership
• Business Process Improvement
• Budgets