Jessica Zinn Hamann
Tenacious and Dedicated Leader
- Role
- Manager, Client Services - Learning, Development and Training at FedPoint
- Location
- Dover, NH, US
- LinkedIn followers
- 500 followers
About Jessica Zinn Hamann
Executive Leader/Operations Manager/Senior Manager/Process Improvement/Project ManagementLeading by example-Adapting to individuals-Encouraging open communication.Basing my career on the above leadership techniques, I have an accomplished career exceeding profitability goals, turning underperforming teams into top performers and driving revenues. Proven by an outstanding tenure, I am experienced in spearheading the development, communication and implementation of effective growth strategies and processes.Throughout my career, I have been successful in establishing coherent and innovative business strategies and tactics. Awarded for my ability to lead operations of complex, deadline driven, collaborative organizations. Being regarded as an expert in maintaining oversight of the company’s operations including directing multi-functional teams, strategic planning and regulation, focusing on top-notch customer service support, I am also proficient in incorporating innovative change management techniques that result in enhanced performance, increased productivity and profitability.AREAS OF EXPERTISE- Operations Management- Project Management- Strategy & Business Planning- Metrics & Analysis- Quality Assurance- Customer Relationship Management- Cost Containment & Reduction- Budgeting & Forecasting- Team Building & Coaching Connect with me if you are looking to network with other industry professionals.
Experience
Manager, Client Services - Learning, Development and Training
Aug 2022 — Present · Newington, NH, US
Education
University of New Hampshire
Bachelor of Science (BS), Business Administration and Marketing
2001 — 2005
Skills
- Time Management
- Quality Assurance
- Data Entry
- Insurance
- Communication
- Account Management
- Change Management
- Remediation
- Forecasting
- Cold Calling
- Teamwork
- Customer Service
- Microsoft Office
- Email Marketing
- Sharepoint
- Relationship Building
- Process Improvement
- Building Relationships
- Microsoft Excel
- Operations Management
- Inventory Management
- Coaching
- Management
- Team Building
- Employee Recognition
- Performance Management
- Microsoft Word
- Team Leadership
- Interviewing
- Project Management
- Onenote
- Leadership
- Hiring
- Business Process Improvement
- Marketing
- Interviews
- Project Planning
- Marketing Communications
- Strategic Planning
- Data Analysis
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