Jessica Zinn Hamann

Tenacious and Dedicated Leader

Role
Manager, Client Services - Learning, Development and Training at FedPoint
Location
Dover, NH, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jessica Zinn Hamann

Executive Leader/Operations Manager/Senior Manager/Process Improvement/Project ManagementLeading by example-Adapting to individuals-Encouraging open communication.Basing my career on the above leadership techniques, I have an accomplished career exceeding profitability goals, turning underperforming teams into top performers and driving revenues. Proven by an outstanding tenure, I am experienced in spearheading the development, communication and implementation of effective growth strategies and processes.Throughout my career, I have been successful in establishing coherent and innovative business strategies and tactics. Awarded for my ability to lead operations of complex, deadline driven, collaborative organizations. Being regarded as an expert in maintaining oversight of the company’s operations including directing multi-functional teams, strategic planning and regulation, focusing on top-notch customer service support, I am also proficient in incorporating innovative change management techniques that result in enhanced performance, increased productivity and profitability.AREAS OF EXPERTISE- Operations Management- Project Management- Strategy & Business Planning- Metrics & Analysis- Quality Assurance- Customer Relationship Management- Cost Containment & Reduction- Budgeting & Forecasting- Team Building & Coaching Connect with me if you are looking to network with other industry professionals.

Experience

  1. Manager, Client Services - Learning, Development and Training

    FedPoint

    Aug 2022 — Present · Newington, NH, US

Education

  • University of New Hampshire

    Bachelor of Science (BS), Business Administration and Marketing

    2001 — 2005

Skills

  • Time Management
  • Quality Assurance
  • Data Entry
  • Insurance
  • Communication
  • Account Management
  • Change Management
  • Remediation
  • Forecasting
  • Cold Calling
  • Teamwork
  • Customer Service
  • Microsoft Office
  • Email Marketing
  • Sharepoint
  • Relationship Building
  • Process Improvement
  • Building Relationships
  • Microsoft Excel
  • Operations Management
  • Inventory Management
  • Coaching
  • Management
  • Team Building
  • Employee Recognition
  • Performance Management
  • Microsoft Word
  • Team Leadership
  • Interviewing
  • Project Management
  • Onenote
  • Leadership
  • Hiring
  • Business Process Improvement
  • Marketing
  • Interviews
  • Project Planning
  • Marketing Communications
  • Strategic Planning
  • Data Analysis

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Jessica Zinn Hamann — Manager, Client Services - Learning, Development and Training at FedPoint in Dover, NH, US | Unifers