Jessica Guglielmini
Public Sector @ ID.me
- Role
- Federal Customer Success Manager at ID.me
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Jessica Guglielmini
Federal Customer Success Manager at ID.me I am an Experienced Customer Success Manager with a background in account management within the IT and software industry. I am passionate about delivering exceptional customer experiences and driving long-term client satisfaction. With a proven track record of fostering strategic partnerships, I thrive on understanding clients\' needs and providing tailored solutions to help them achieve their business goals.Throughout my career, I have successfully collaborated with cross-functional teams to onboard new clients, manage their accounts, and ensure smooth implementation of software solutions. By proactively engaging with customers, I have built strong relationships based on trust, transparency, and continuous communication. I am skilled in maximizing my customer investment, supporting to identify opportunities for upselling and renewals, and overall supporting my accounts to ensure they see ROI. My expertise lies in analyzing customer data, conducting needs assessments, and developing customized strategies to optimize product adoption and usage. By providing proactive support and proactive guidance, I have helped clients maximize the value they derive from our software solutions, leading to increased customer retention and loyalty.
Experience
Federal Customer Success Manager
Feb 2024 — Present · Tysons Corner, VA, US
Education
West Virginia University
Bachelor of Business Administration - BBA, Business Administration and Management, General
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