Jessica Goss
Senior Client Success Manager @Pegasystems
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WORK HISTORY
Senior Client Success Manager @Pegasystems
Ormond Beach, FL, US
Provide strategic leadership to drive client success initiatives and ensure high client satisfaction. Work closely with key stakeholders in both Pega and client organizations to promote sustainable growth. Oversee and nurture client relationships within the healthcare sector, encouraging the adoption of healthcare solutions. Collaborate with account teams, executives, and professional service directors to maintain a strong client presence, focusing on securing renewals and driving revenue growth. Engage in cross-functional collaboration to achieve excellence. Mentor team members and foster a culture of excellence. Develop and implement initiatives for sustainable growth using Pega products, aligning with client organizational objectives.
EDUCATION
University of Central Florida
Bachelor of Science, Public Administration
Grand Canyon University
Masters of Science, Leadership
Unviersity of Central Florida
Bachelor's degree, Public Administration
ABOUT JESSICA GOSS
Accomplished, performance-driven, and quality-focused professional with over 15 years of experience, demonstrates strong leadership in directing and motivating cross-functional teams to optimize and deliver peak performance; highly adept at identifying opportunities for process improvements and consistently recognized for providing solid project management skills and customer service. Articulate communicator and a team player, possessing superior process improvement and troubleshooting skills while using sound judgment to resolve complex issues. Enjoys fitness as a hobby and an advocate for living your best life.
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