Jessica Ecke
Director of Client Services @Serena & Lily
Sausalito, CA, US
EMAILS
j••••••••@serenaandlily.com
MOBILE NUMBERS
+17•••••••67
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WORK HISTORY
May 2022 — Present
Director of Client Services @Serena & Lily
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EDUCATION
1995 — 2000
California State University, Chico
Bachelor of Science (BS), Organizational Communication, Philosophy
SKILLS
Guest RecoveryPre-OpeningHospitalityHiringProperty Management SystemsGuest Service ManagementHospitality IndustryCustomer SatisfactionHotel AdministrationReservationHotel ManagementFood & BeverageEmployee TrainingCustomer ServiceCateringRevenue AnalysisOperaResortsHotelsReservationsHospitality ManagementFront OfficeRooms DivisionYield ManagementBanquets
ABOUT JESSICA ECKE
Experienced Customer Care Manager with a demonstrated history of working in the retail & hospitality industry. Skilled in Catering, Food & Beverage, Hotel Management, Customer Satisfaction, and Hospitality. Strong support professional with a Bachelor of Science (BS) focused in Organizational Communication, Philosophy from California State University-Chico.
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