Jessica Dunphy
Lead, Customer Success Manager @Crexi
Signup · Get unlimited contacts
WORK HISTORY
Lead, Customer Success Manager @Crexi
Miami-Fort Lauderdale, FL, US
Managed a $1.5M portfolio with ~800 clients,<2% churn, 95% renewal rate and drove 114% NRR through structured QBRs, proactive adoption strategies, and identifying expansion tied directly to customer ROI.• Promoted to Team Lead on a high-performing Customer Success team of 35 CSMs, supporting both individual performance and overall revenue growth.• Proficient in Salesforce, Gong, JIRA, Hubspot, Mixpanel, Loom, Outreach, Zendesk, Bamboo, Iterable, Ordway, Ringcentral, and Zoom analytics• Utilized Placer.ai, esri, CMBS data and other intelligence tools • Curated positive reviews and testimonials on platforms like Google, G2 and Trustpilot
EDUCATION
University of California, Los Angeles
BA
ABOUT JESSICA DUNPHY
Lead Customer Success Manager with 10+ years of SaaS experience and 6 years in a Senior role, specializing in customer-centric growth, account management, and cross-functional product collaboration. My background spans startups, PropTech, and disruptive industries where speed, clarity, and trust matter.I’m laser-focused on driving adoption, retention, and expansion by deeply understanding customer goals and translating them into measurable outcomes. Known for my unparalleled energy and enthusiasm, I build trusted, successful relationships and act as a strong internal advocate for the customer—partnering closely with Product, Sales, and Marketing to influence roadmap and strategy.I firmly believe in starting with the customer experience and working backward to the technology. As Steve Jobs said: “You’ve got to start with the customer experience and work backwards to the technology.”
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.