Jessica Dufner

About Jessica Dufner

Energetic, Passionate & Highly Motivated Communications and Organizational Change Management LeaderStrengths: Energetic, forward thinking and creative individual with high ethical standards and a lead-by example style that promotes a positive, team-based environment. Excellent leadership, organization, and communications skills; innate ability to handle people with enthusiasm that generates confidence; capacity to work independently and as a member of a team; able to quickly master new concepts and procedures; a conscientious and highly motivated individual. Background: Nuclear Leadership and Team Effectiveness Attributes, INPO 15-005, implementationProsci Change Management certified Leading, supervising, and motivating personnel in the energy industryProviding strategic and proactive communication counsel to company executivesDeveloping comprehensive communication, crisis communications, change management strategies and plansProviding exceptional customer service to ensure optimum customer satisfaction (internal & external) Implementing cost-effective management and standard operational policies and proceduresFostering innovation and change by visibly leading and keeping people focused and engaged, advocating change as an opportunity for personal and organizational growth. Specialties: Energy, utility and nuclear industry, change management, communication strategy and tactical implementation, media relations, crisis communication and stakeholder management

Experience

1. Vice President, Communications

   Tennessee Valley Authority

   Apr 2025 — Present · Chattanooga, TN, US

Education

• Appalachian State University

  BSBA, Marketing, Hospitality & Tourism Management

  1997 — 2001

Skills

• Program Management
• Electric Power
• Newsletters
• Social Media
• Nuclear
• Press Releases
• Crisis Communications
• Message Development
• Strategic Communications
• Energy
• Customer Service
• Strategy
• Power Plants
• Editing
• Public Relations
• Internal Communications
• Media Relations
• Power Generation
• Leadership
• Strategic Planning
• Project Planning
• Corporate Communications
• Marketing
• Advertising