Jessica Demartini

About Jessica Demartini

With 15+ years of experience as a leader in digital user experience and strategy, I have been integral to leading cross-functional design teams to reach optimal business results through productive processes & customer-centric solutions. It is my passion to utilize my expertise in communication strategies & process improvements to ensure optimal service designs, focusing on Agile & Lean methodologies to produce high-level results to ensure client satisfaction.Some of my key achievements include: Recognized for distilling complex problems into simple, compelling stories that identify improvement points through storytelling, journey maps, service blueprints, workshop facilitation, and various customer solution activities Coached and mentored upwards of 20 team members in strategy, alignment, research and analysis, process improvement, and change management from transactional experience design production to solution-oriented strategic experiences Increased password attempts validated through user research to 5 attempts, directly contributed to a 74% decrease in password suspensions, 64% decrease in related support calls, and yielding 0% increase in fraud activity Successfully contributed to a 7% increase in the top box CX score over 12 months, resulting in reaching the targeted goal of 80%, and continuously researching solutions to ensure the delivery of experiences Provided detailed interaction models to directly contribute to a 22 point rank increase in the J.D. Power 2012 Manufacturer Website Study for AudiUSA.com, served a leading role on the strategy and UX design for the redesigned websiteI would like to speak with like-minded professionals. Contact me through this profile if you wish to connect.

Experience

1. Principal Product Designer, Shared Platform

   Kong

   Sep 2025 — Present · US

Education

• University of Utah

  Chemical Engineering

  1995 — 1997

• Salt Lake Community College

  Computer Science

  1997 — 1999

• Portland State University

  Graphic Design

  2002 — 2005

Skills

• Interaction Design
• Product Design
• UX Strategy
• Personas
• Indesign
• Usability Testing
• Heuristic Evaluation
• Adobe Creative Suite
• Human Computer Interaction
• Mobile Devices
• User Interface
• Process Management
• User Scenarios
• Saas
• Art Direction
• User Interface Design
• User Experience
• Mobile Applications
• Information Architecture
• Product Management
• Strategy
• User Experience Design
• User-Centered Design
• Web Design
• Mobile Design
• Adobe Acrobat
• Fireworks
• Experience Strategy
• Paper Prototyping
• Service Design
• Competitive Analysis
• Experience Design
• Usability
• Microsoft Office
• Visual Design
• Storyboarding
• Contextual Research
• Agile Methodologies
• Photoshop
• Business Process