Jessica de Freitas
- Role
- Head of End User Tech Customer Experience at HSBC
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Jessica de Freitas
IT Global subject matter expert and manager with 7+ years of proven experience in fast…
Experience
Head of End User Tech Customer Experience
Nov 2018 — Present
Lead a global team to understand the customer journey of the products and services offered by our technology teams. Establish service improvement programs with engineering and product teams to make working with technology easy for our customers. Provide communications and marketing for technology teams to ensure customers are informed and trained on technology as it is rolled out into a business as usual environment. Advocate for new technology and be an early adopter to ensure…
Education
Medaille University
MBA, Business Administration
2007 — 2009
State University of New York at Fredonia
Bachelor of Science, MIS and Finance
2002 — 2006
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.