Jessica Davis

WORK HISTORY

EDUCATION

ABOUT JESSICA DAVIS

Passionate about making a difference for customers, driving commercial outcomes and developing people. I blend hands-on experience with strategic thinking to deliver pragmatic customer-led solutions for your business. I can help you by: Leading or rapidly building a team Maintaining our high-performance and fun culture where the team is happy, focused and deeply motivated to succeed Coaching, developing and role modelling for direct reports Taking a service model to the next level: driving continuous improvement through a culture of disciplined, data informed experimentation Taking overall responsibility for driving departmental KPIs Staying connected to the operational work to ensure process is as human and scalable as possible Defining and communicating a Customer Experience vision in line with brand, business strategy and company values Identifying and shaping responses to new business opportunities I am: Action-oriented and highly adaptable - a natural problem solver able to break down complex problems into simple solutions A talented people leader with a stellar track record of building and leading empathetic and diverse teams Excited by building a world-class team with a high-performance culture that balances impact with team wellbeing A systems-thinker who thrives at the intersection of people and process Experienced at creating and scaling operational, end-to-end processes in a complex environment Excellent at stakeholder engagement with the ability to interact, engage, influence and have credibility at all levels, especially senior management