Jessica Dama Anderson
Customer Success Leader @Archway Marketing Services
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WORK HISTORY
Customer Success Leader @Archway Marketing Services
Toronto, ON, CA
EDUCATION
Wilfrid Laurier University
Honours BBA, Marketing, Co-op Program
Schulich School of Business - York University
MBA, Strategy, Marketing
ABOUT JESSICA DAMA ANDERSON
Versatile, client-focused and collaborative senior leader with over 18 years of progressive experience in the areas of customer success, people management and strategy at top financial and retail organizations. A trusted advisor with a proven track record of delivering an exceptional client experience while achieving business priorities and maximizing revenue. A passionate people leader recognized for attracting and retaining top, diverse talent and building engaged, high-performance teams. A strategic thinker who successfully develops, implements and manages solutions to drive results and deliver value for the organization and its stakeholders.Competencies:• Customer Success• Relationship and Stakeholder Management• Talent Acquisition, Retention and Development• Leadership, Coaching and Team Building• Initiative, Program and Project Management• Strategy, Business Acumen and Critical Thinking• Process Improvement• Negotiation and Influencing• CommunicationTechnical Skills: Google Docs, Microsoft Office, Salesforce, Totango, Social Media platforms, WorkdayTraining: Hootsuite Platform Training, Zendesk Overview, CIBC Lean Six Sigma Yellow Belt CertificationAdditional:• Advocate, Equity, Diversity & Inclusion• Steering Committee Member, CIBC Women’s Network; Diversity Impact Award recipient
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