Jessica Daly
- Role
- (Calibration) Customer Service Manager at In-Cal
- Location
- Nashua, NH, US
- LinkedIn followers
- 500 followers
Experience
(Calibration) Customer Service Manager
Oct 2025 — Present · Hudson, NH, US
Oversee a customer service team of four associates-Assign incoming requests to customer service representatives and balance workload based on complexity, customer priority, and customer service representative capacity-Serve as the primary internal point of contact for review status and escalation-Conduct regular one-on-one meetings and team huddles to align priorities-Coordinate cross-training between customer service representatives to ensure coverage and consistency-Collaborate with the Quality Manager to close gaps and improve documentation practices-Provide feedback to operations and quality on customer trends, workload shifts, and potential bottlenecks
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