Jessica Collier
Legal Process Engineer
- Role
- Client Solutions Group - Legal Process Engineer at Baker Donelson
- Location
- Knoxville, TN, US
- LinkedIn followers
- 500 followers
Experience
Client Solutions Group - Legal Process Engineer
Sep 2025 — Present · Knoxville, TN, US
The Client Solutions Group is Baker Donelson’s innovation engine, designed to deliver legal services better, faster, and more cost-effectively. It goes beyond traditional legal support by integrating data analytics, process improvement, and technology to enhance client outcomes. Rather than charging clients for these services—as many firms do—CSG professionals work alongside attorneys at no additional cost, promoting a consultative and collaborative approach to innovation.CSG is made up of: Legal Process Engineers (LPEs), who serve as liaisons to practice areas and help design process and technology solutions.Project Managers (PMPs), pricing professionals, data scientists, technologists, and research specialists.Many team members are nationally recognized thought leaders in their field.Legal Process Engineers serve as dedicated liaisons to each practice area, helping attorneys design customized process and technology solutions that enhance the client experience. Rather than applying a one-size-fits-all model, LPEs tailor their approach to the specific needs of each practice group and client.
Education
Widener University Commonwealth Law School
Doctor of Law - JD
2021
University of Houston-Downtown
Bachelor of Science - BS
2017 — 2020
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