Jessica Coen
Director of Customer Experience @ Naked Prosthetics | Enhancing Customer Engagement
- Role
- Director of Customer Experience at Össur Upper Limb
- Location
- Olympia, WA, US
- LinkedIn followers
- 500 followers
About Jessica Coen
A results focused leader, driven by a passion to help others succeed. I’m motivated by a…
Experience
Director of Customer Experience
Oct 2018 — Present · Olympia, WA, US
At Naked Prosthetics, I developed and led a world-class customer experience team, focusing on delivering exceptional service across all user interaction channels. I successfully implemented Salesforce CRM, achieving a remarkable 98% adoption rate, which enhanced our support team\'s responsiveness and data integrity. My strategic initiatives in customer journey design resulted in a 15% year-over-year sales growth, showcasing the impact of a customer-centric approach.
Education
South Puget Sound Community College
Associate's degree, General Studies
2001 — 2002
Skills
- Call Center
- Service Delivery
- Customer Satisfaction
- Training
- Customer Experience
- Vendor Management
- Cross-Functional Team Leadership
- Management
- Team Building
- Project Management
- Executive Leadership
- Employee Relations
- Strategic Planning
- Performance Management
- Crm
- Team Management
- Operations Management
- Communication
- Process Improvement
- Microsoft Office
- Customer Retention
- Customer Service
- Bpo
- Outsourcing
- Account Management
- Team Leadership
- Leadership
- Call Centers
- Contact Centers
- Workforce Management
- Telecommunications
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