Jessica Clay

Experience

1. Founder & Mad Outbound Scientist

   Outbound G.O.A.T

   Jun 2025 — Present

   Dubbed \"The Outbound G.O.A.T\", my sole mission is to help outbound contact centers reach their full potential. I do so by drawing on more than a decade of knowledge and experience in both boots on the ground and high ranking, technical roles, as an employee and a partner, of the best CCaaS software on the market. As an Outbound SME, I know exactly what is needed to take your contact center to the next level and reduce carrier SPAM tagging. Through proud partnerships with best in class resources and products, and drawing on my in depth knowledge of outbound best practices, carrier behaviors and CCaaS software architecture, I have helped hundreds of customers optimize their builds, put the right products in place, and ultimately reach unimaginable contact and conversion rates. My specialties include- Optimizing software builds and outreach strategies - Increasing contact rates - Reduction of SPAM tagging and navigating carrier behaviors - Optimizing staffing and list penetration - Ongoing Consultative Services that continue to help customers grow their business and tech stack - Growing and developing CCaaS software admins so that customers have strong, in-house talent - Reporting (including custom reports that you didn\'t even know you needed), as well as data analysis - Call Center Operations - Call Flows - Automating currently manual processes - Building customized Supervisor dashboards - Agent training - Integrations - Partnering with vendors\' Professional Services Teams to ensure optimal buildouts - Resolving long-running challenges - Resolving \"dead air\" I ask the necessary questions to quickly to understand your business, and begin providing value immediately. My unique communication style and domain deep dive methodology allows me to get to know your goals and desires, and guide you on exactly what needs built and tweaked to reach them. No admin? No problem! I\'m your consultant and your extra set of hands.

Education

• PMI

  PMP, PMP

  2018 — 2018