Jessica Carvajal

About Jessica Carvajal

Dedicated eCommerce consultant in a functional solutioning and requirements analysis role. Experienced in working with clients to uncover and define business requirements, collaborative solutioning and assisting in managing scope. Proven track record of successfully launching multiple eCommerce platform implementations in both the B2C and B2B space over the last 9 years. 12 + years experience in a technology consultant role in the industries of eCommerce, banking, and healthcare analytics.Skills include: requirements elicitation, gap analysis, functional requirements documentation, test planning and UAT. Experienced in new installations, enhancements, conversions and support of both COTS and open-source software platforms. Methodologies / techniques: Agile / Scrum, Waterfall, User Stories, Use Cases, Test Cases, JAD sessions. Tools: JIRA, Confluence, Lucidchart, SharePoint Platform experience: Salesforce B2C Commerce Cloud / Demandware, Salesforce B2B Commerce Cloud, Salesforce OMS, Magento, Hybris, Jack Henry Banking (SilverLake, Vertex, ArgoDeposits)Certifications: Salesforce B2B Commerce for Administrators Accredited Professional, Demandware Certified Solution Strategist

Experience

1. Solution Architect

   OSF Digital

   Oct 2025 — Present

Education

• The University of Texas-Pan American

  Bachelor of Business Administration (BBA), Marketing

Skills

• Requirements Gathering
• Business Analysis
• Software Documentation
• Scrum
• Sdlc
• Crm
• Requirements Analysis
• E-Commerce
• Sharepoint
• Saas
• Business Requirements
• Banking
• Visio
• Program Management
• Agile Methodologies
• Test Cases
• Test Planning
• Jira
• Documentation
• Microsoft Office
• Testing
• User Acceptance Testing
• Hp Quality Center
• Quality Center
• Confluence
• Agile & Waterfall Methodologies
• Jack Henry
• Magento
• Demandware
• Sales Force Commerce Cloud
• Project Management Office (Pmo)
• Business Process
• Management