Jessica Carroll
Customer Service Team Manager
- Role
- Customer Service Team Manager at Abbott
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Jessica Carroll
Experienced Manager, with a PMP Certification. Leading a team for ADD Customer Service within our Customer Service and Order Support Group. Has also supported manufacturing site start up, Third Party Manufacturing, drop ship relationships and processes, backorders and allocated products and change management. Leading projects involving people related behavior change management, training and communications. Has procurement and commercial experience.
Experience
Customer Service Team Manager
Jun 2022 — Present
Manages a team for ADD Customer Service and Order Support, processing orders and inquiries for our US customers and sale team. As well as, managing all backorder and allocation within our organization. Specializes in process improvements and knowledgeable in SAP/EDI Order to Cash and Order Processing.
Education
North Central College
Bachelor's Degree, Art/Art Studies, General
2008 — 2012
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