Jessica Cardon
Senior Lead Business Execution Consultant Executive Director @Wells Fargo
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WORK HISTORY
Senior Lead Business Execution Consultant Executive Director @Wells Fargo
Albuquerque, NM, US
Lead initiatives that improve operational performance, strengthen risk management, and support strategic decision making across Enterprise Complaints and Remediations.• Serve as a strategic advisor and Chief of Staff to the department head, driving operational planning, priority alignment, and execution of high-impact initiatives.• Develop and deliver impactful presentations and information to senior management and key stakeholders to support decision-making and alignment.• Lead business responses to internal and external audits, ensuring timely remediation, regulatory compliance, and sustainable process improvements.• Identify operational gaps and lead experimentation-focused improvements that enhance efficiency, reduce risk, and improve customer outcomes.
EDUCATION
University of Nebraska at Kearney
Bachelor's of Arts
Aristotle University of Thessaloniki (AUTH)
International Business
Palacký University in Olomouc
International Business
SKILLS
ABOUT JESSICA CARDON
Strategic and Results-Driven Leader | Business Process Improvement | Cross Functional Execution | Servicing and Complaints Executive.Strategic and results‑driven leader with deep experience in servicing, collections, and customer operations, as well as driving complex, cross‑functional initiatives to successful outcomes. Adept at navigating organizational change, solving problems with precision, and executing with urgency to meet business goals. Known for building high‑impact partnerships and fostering collaboration across teams to deliver measurable results.Proven expertise in end‑to‑end servicing strategy, delinquency management, complaint resolution, and operational risk mitigation, with a strong track record of improving customer experience and strengthening controls. Skilled in identifying and implementing policy and process improvements that enhance operational efficiency and effectiveness. Recognized for strategic planning, project management, and talent development, with a passion for continuous improvement and organizational growth.Core Strengths:Leadership and collaborationStrategic planning and executionBusiness process improvementProject managementMicrosoft Office suite proficiencyTalent developmentCollections and recovery leadership
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