Jessica Brownlow
Regional Operations Manager at loanDepot
- Role
- Processing Operations Manager at Element Home Loans
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jessica Brownlow
A highly experienced, results oriented mortgage leader with a successful track record of increasing efficiency by building teams and executing strategic initiatives both departmental and enterprise wide. Focused on development of processes to ensure operational effectiveness of the business. Able to lead a diverse workforce by leveraging individual strengths to maximize productivity and profitability. A people oriented manager, able to implement process improvements while still maintaining workforce morale. Demonstrate excellent problem solving skills utilizing exceptional communication skills, relating kindly to people generating trust and rapport.
Experience
Processing Operations Manager
Apr 2011 — Present · Atlanta, GA, US
Implemented new processes that improved processing turn times from entry point to closing• Created templates and processes that improved customer service with both internal and external clients• Defined production metrics and aided in developing departmental staffing models• Aided in developing a processor scorecard to provide performance feedback to staff and Principals• Utilized the scorecard for training opportunities and employee performance reviews• Worked with other ops partners and accounting to create a cost per loan reporting• Modified incentive plans to align with production metrics for set-up and processing• Built and maintained relationships with branch managers, receptive to feedback from sales and modified processes when applicable
Education
Johnson & Wales University
Bachelor of Science – Marketing
1996 — 2000
Skills
- Refinance
- Fha
- Loan Origination
- Usda
- Mortgage Banking
- Leadership
- Selling
- Mortgage Lending
- Va Loans
- Loans
- Team Building
- Fha Financing
- Training
- Sales
- Certified Mortgage Planning
- Government Loans
- Reverse Mortgages
- Mortgage Underwriting
- Construction Loans
- Real Estate Financing
- Mortgage Marketing
- Credit
- U.s. Department of Agriculture (Usda)
- U.s. Va Loans
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