Jessica Billeaud Lucas
Director of UX Design, specialized in UX Content Design & Service Design
- Role
- Ux Design Director at GoDaddy
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jessica Billeaud Lucas
Content Designers are orchestrators of meaning, clarity, and trust; we think full-funnel and align UX with product messaging to help users get their job done (and help the business make money). Service Designers operate at 30k feet and deep in the weeds, finding opportunities where our UX and product strategy could be better aligned. We help leaders see the experience beyond the interface, through a UX strategy lens. We connect dots, and we empathize deeply with our users. The messy middle of the creative problem solving space is where my team thrives, using data, AI, and sharp UX chops to find mutually beneficial solutions for our small business customers. with whom we are quite obsessed.I started my career at Main Street Hub, building new roles, managing teams, and scaling the customer experience from Series B through to a $125M acquisition by GoDaddy. The throughline for me is. ask what problem you\'re solving until it\'s crystal clear and make it valuable to the user. And when you\'re leading teams, be authentic and lead with your heart.
Experience
Ux Design Director
Mar 2020 — Present · Austin, TX, US
I lead a team of talented, empathetic designers who craft our customer experiences through customer journey design, communication design, and customer obsession. Our mission is to help small business owners, and entrepreneurs on that path, compete in today\'s market and succeed.* I\'m building our UX Content Design team for our product experiences, partnering with product designers to create guided product experiences for our customers to help them realize their business dreams.* My team of UX Service Designers strategize with product, engineering, operations, and services to build excellent do-it-for-you website design and digital marketing experiences for our entrepreneur customers. We design customer journeys, touch points, and develop all of the communication for customers.
Education
The University of Texas at Austin
Bachelor of Science (B.S.), Journalism
2007 — 2010
Skills
- Social Networking
- Social Media Marketing
- Customer Retention
- Customer Service
- Online Marketing
- Salesforce.com
- Copywriting
- Account Management
- Marketing
- Editing
- Content Strategy
- Leadership
- Team Management
- Strategic Communications
- Public Relations
- Social Media
- Public Speaking
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.