Jessica Barnes
- Role
- Manager of Customer Success, Renewals & Digital Engagement at AvidXchange, Inc.
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jessica Barnes
I am a results-driven leader in Customer Experience with a strong background in fintech…
Experience
Manager of Customer Success, Renewals & Digital Engagement
Jul 2022 — Present
Lead a team of Customer Success Renewals Managers to execute renewal strategy that raises gross margin by more than 9% avg per quarter and maintain 102%+ buyer revenue retention.\\\\n· Seamlessly balance more than ten cross-functional initiatives while growing successful digital engagements by more than 200% YTD.\\\\n· Design and execute ~15 - 20 quarterly strategic customer interactions for over 3,900 small revenue accounts while growing one-time revenue by more than $130K on avg.\\\\n· Create and facilitate new hire trainings for onboarding for 14+ full-time employees across the Customer Success department while creating pathways for their career development for direct reports.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Microsoft Office
- Microsoft Word
- Powerpoint
- Nonprofits
- Customer Service
- Team Leadership
- Strategic Planning
- Microsoft Excel
- Training
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